1. Introduction
PaySnap ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QR code payment platform.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Account Information: Name, email address, business information
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- Contact Information: Email, phone number, business address
- Profile Information: Business details, tax rates, preferences
2.2 Usage Information
We automatically collect certain information when you use our Service:
- Transaction Data: Purchase amounts, dates, product information
- Technical Data: IP address, browser type, device information
- Usage Data: How you interact with our Service, features used
- Performance Data: Page load times, error reports
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Process payments and transactions
- Generate QR codes for your products
- Provide customer support
- Send transaction confirmations and receipts
3.2 Business Operations
- Analyze usage patterns to improve our Service
- Prevent fraud and ensure security
- Comply with legal obligations
- Send important service updates
3.3 Marketing (with your consent)
- Send promotional emails about new features
- Provide relevant product recommendations
- Share industry insights and tips
4. Information Sharing and Disclosure
4.1 Service Providers
We share information with trusted third parties who assist in operating our Service:
- Stripe: For payment processing
- Clerk: For authentication services
- Cloudflare: For hosting and security
- Email Service Providers: For transactional emails
4.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Prevent fraud or security threats
- Protect the safety of our users
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmitted using TLS encryption
- Access Controls: Limited access to personal data on a need-to-know basis
- Secure Infrastructure: Hosted on secure, monitored servers
- Regular Updates: Security patches and updates applied promptly
6. Data Retention
We retain your personal information only as long as necessary to provide our Service and fulfill legal obligations. Specifically:
- Account Data: Retained until account deletion
- Transaction Records: Retained for 7 years for tax and legal compliance
- Usage Data: Retained for 24 months for analytics
- Marketing Data: Retained until you unsubscribe
7. Your Rights and Choices
7.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct inaccurate data
- Delete your account and associated data
- Export your data in a portable format
7.2 Marketing Communications
- Unsubscribe from marketing emails at any time
- Opt out of promotional communications
- Control notification preferences in your account settings
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze how our Service is used
- Improve performance and functionality
You can control cookies through your browser settings, but some features may not work properly if disabled.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our Service. Your continued use after such modifications constitutes acceptance of the updated policy.
13. Data Protection Officer
For privacy-related inquiries, you can contact our data protection team at:
Email: privacy@paysnap.app
14. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries: hello@paysnap.app
Privacy Inquiries: privacy@paysnap.app